Studio490: Creative Services

So you have an Facebook, Twitter and LinkedIn account. You’ve asked people to Friend, Follow and Connect with you. Now what? As with most things, it’s all in the approach. Anyone can start an account, but do you know how to use it to benefit your company? If you are looking for Social Media to lead 1,000 hits to your website in the first week and that leading to 10 new sales by Friday, you may want to take a deep breath and readjust your expectations.

When you start off, you are building Brand Awareness within your network. Once you have earned the trust of your network, then you have positioned yourself to offer your products and services. Just as the sales call or unwanted knock at the door rarely leads to a sale, abusing your network leads to a shrinking network.

Let’s start with the basics and lay a good foundation for your social media campaign.

Process (Sales vs Awareness)

We examine  how the social process works and some of the benefits. We also define expectations of your social media efforts.

• While sales will come, you are building brand awareness with social media
• Define your target audience and expand it
• Develop a social media update schedule for 12 months (stick to it)
• Develop an outline of updatable topics that you can start to build content for
• You should have content on your website or blog that pertains to the update prior to pushing out the update
• Social involvement should be on all print and online materials (email signature, business cards, voice mail etc.)
• Be prepared to become active in your social campaign whether you handle it internally or outsource it. It’s not something you can pay for and set it adrift only to look for sales to increase. You must help craft the topics, write supportive information and provide suggestions. No one knows your company and or industry better than you.
• This process is like a marathon and not a sprint. It takes time, adjustments, effort, vision, patience and investment of time and money to succeed

Tools (Quantity vs Quality)

We define what tools we use and how we will use them. We also will discuss optional tools that can be added if so desired.

• Setup accounts with full account profiles
• Identify the kinds of updates that can take place on each network based on their character limitations
• Develop update schedule (day and time)
• Install a social widget on your website to show the latest update
• Identify optional services to expand your social network and traction such as social bookmarking, email blasts, video channel and blog development
• Create location to provide a click-to from the update
• Install tracking code for measuring updates effectiveness
• Prepare to grow your website and / or blog as you begin the social campaign
• Advertise that you are now on social networks and what type of information you’ll be providing

Performance (Fact vs Fiction)

We discuss how we define, measure, adjust and re-engage parts of the campaign. We set goals and milestones.

• Examine: Look at statistics to monitor traction
• Examine: Revisit your products and services from a client’s point of view
• Examine: Compare your architecture against your competition
• Examine: Have you done everything suggested in Process and Tools
• Adjust: Define and develop content for your top 10 products and services
• Adjust: Revisit your goals of social networking (sales vs awareness)
• Adjust: Take a moment to remember why you are doing this
• Engage: Implement adjustments based off of tracking and performance
• Engage: Are you as active as you could be with your social network?
• Engage: Promote your social network involvement at every turn

As you can see, it’s much more than just having an account. Social Architecture is about having a plan, the right content to educate people and the objectiveness to adjust to reach people in a new advertising medium. Social networking is just like in-person networking, you get out what you put in to it. Investing time, effort and yes even money is the best way to grow your network.

Welcome to Social Media Networking. Allow Studio490 to help you as you take the first steps toward growing your company.

Reasons why to choose outsourcing your projects rather than hiring a full-time employee

1.    Utilization of Resources

A good alternative to adding a new department or creating a costly task force to complete a specific function is outsourcing. Some tasks may take up an inordinate amount of an employee’s time. By outsourcing, companies can free up their employee’s time which would allow them to do the important day to day function in a timely manner. This increases overall efficiency and improves employee morale.

2.    Reduces Operating Cost

Companies that try to do everything themselves may incur very high research, development and marketing expenses.  Keeping an employee trained and up to date with within certain fields can be costly too. Outsourcing the secondary functions to experts whose only function is one particular task can be much less expensive in the long run. Additional costs, such as SS tax, WC benefits and health insurance, are all part of hiring a full time employee. A company will not incur these cost with outsourcing to experts.

3.    Access to Experts and Specialists

Outsourcing firms are comprised of highly trained and very experienced specialists who know how to handle all aspects of that particular project. For difficult tasks, this allows for many companies to manage those complex projects. The employees will have more time to do their aspects of their job which would increase productivity and customer service. By outsourcing these projects, the company will not be confined to their geographic location.  The company will  have access to even a greater pool of experts by outsourcing through North America. (We are not talking about outsourcing outside of our borders. We want to keep the jobs within the USA.)

4.    Improve Customer Service

When an employee is bogged down with lots of tasks to complete, he/she is less capable of providing excellent customer service. Outsourcing permits a company to redirect its resources from non-core activities toward activities that serve the customer.  The level of customer service will increase because time and resources are being focused on that area.

5.    Improve Efficiency

Cost, quality, service and speed are critical measures that a company must aim for in improvements. This need to increase efficiency directly conflicts with the need to invest in the primary focus of the business. By freeing up time and resources, the company is able to concentrate on making money and growing the business.

Plan:

Each plan starts with gathering ideas about your audience, brand, and specific goals or needs. We will study and research your business as well as your competitors to gather relevant information to plan the most effective solution.

Produce:

The content of your website or marketing tools tells others about who you are in relation to your philosophies, aspirations, and benefits of using your services. Content is the voice of your company. It will be used to inform, persuade, and entertain your audience. You will want to perform in the most effective way your medium will allow. We will craft the building blocks to help you with future conversations with your customers. Not only is the voice of content critical, so is the placement of the content. You want your target audience to be able to find you in today’s Google or Yahoo search engines. One powerful step in the process is placing targeted keywords and meta tags in your website, this will allow the customers to find you before your competition.

The design of your website will define the success of the message you are trying to communicate to your audience. As you build your Brand Equity, you will have a stronger presence in the market and to your target audience. We will work with you to discover how to communicate your message through designing and branding your identity.

Promote:

This step of the process is the most overlooked part of the development process. After your project is designed, we must create a connection between you and your target audience. We will work on creating and delivering your project through custom email campaigns, press releases, blogs, social media, and etc. By promoting your product/service, you are creating relationships with your audience and their desire for your product or service.

TJ and Dana Todd

Studio490